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Mühlenchemie offers new digital service

Flour treatment specialist Mühlenchemie is expanding its service to include the use of Smart Glasses for online demonstrations and training, joint trials and analyses. Fully configured MC Connect Glasses are available as of this year.

The MC Connect Glasses are worn on the head, have a camera facing forward and a small screen in front of the wearer’s eye. They are used like a tablet or smartphone to communicate with another person via video call.

The MC Connect Glasses can be used to access expanded live support from Mühlenchemie. If a customer has a technical issue, they can contact Mühlenchemie specialists by means of MC Connect Glasses, and take them into the mill with the same field of view.

With MC Connect Glasses, the company’s flour treatment specialists can share live trials and analyses with customers.  Furthermore, customers can join lab tours, seminars and online presentations live and follow the experts using MC Connect Glasses, the company detailed. Customers do not need their own smart glasses in order to use the new digital service and participate in online offerings, like demonstrations and workshops.

The project started in July 2020 with an intensive test phase, and the first online training with smart glasses was held in January 2021. Since then MC Connect Glasses have been in regular use. The goal is to make this technology a firm part of the daily working routine.

The company already offers digital services such as remote workshops, last year’s Digital Millers’ Conference, and the online navigator that helps select the right product.

“In flour treatment it’s more and more about fast decisions. These can now be made better with the assistance of experts who might be a thousand kilometres away,” said Peter Steiner, Global Head of Business Unit at Mühlenchemie.

Mühlenchemie supplies over 2,000 mills in more than 130 countries with custom enzyme solutions. Applications technologists at the Stern-Technology Center in Ahrensburg analyse wheat and flour samples from around the globe in the 3,000 sqm facility.